How can we help you?
Search our knowledge base, browse topics, or reach our support team — we're here for account, trading, and platform questions.
6 answers across 3 topics
Search results
No results found. Try different keywords or contact support.
Browse by topic
Find answers organised by category
Getting started in 4 steps
Create your account
Register with email, verify your identity, and choose the account type that matches your deposit and trading goals.
Fund your wallet
Deposit via bank transfer, card, or e-wallet. Funds typically arrive within minutes for card payments.
Explore the platform
Open the web terminal or mobile app. Browse markets, set up watchlists, and practise with demo if available.
Place your first trade
Select an instrument, set size and risk controls (stop loss), then execute. Monitor positions in real time.
Support journey
Popular questions
What is a CFD? expand_more
A Contract for Difference (CFD) allows you to speculate on price movements without owning the underlying asset. You can profit from both rising and falling markets.
Is Zynex regulated? expand_more
Zynex operates under strict regulatory frameworks. Client funds are held in segregated accounts with tier-1 banking partners.
What leverage is available? expand_more
Leverage varies by instrument, up to 1:500 on major forex pairs. Higher leverage increases both potential profits and losses.
What are the trading hours? expand_more
Forex CFDs trade 24/5. Indices and commodities follow their respective exchange hours. Crypto CFDs are available 24/7.
How do I deposit funds? expand_more
We support bank transfer, credit/debit cards, and major e-wallets. Deposits are typically credited within minutes for card payments.
How long do withdrawals take? expand_more
Withdrawal requests are processed within 24 hours. Bank transfers may take 1-3 business days depending on your provider.
menu_book Trading guides
-
verified_user
Account Types
Compare Standard, Pro, VIP plans
-
show_chart
CFD Trading Guide
How CFDs work and platform tools
-
devices
Trading Platforms
Web, mobile & desktop terminals
-
query_stats
Markets Overview
Live instruments and asset classes
-
corporate_fare
Institutional
Prime, API, and white-label
-
gavel
About & Compliance
Regulation and company info
Platform & account help
Common tasks explained — from password resets to order types
Reset your password
Use the forgot-password link on the login page or contact support if you no longer have email access.
Complete KYC verification
Upload a valid ID and proof of address. Verification usually completes within 24 hours on business days.
Deposit & withdraw funds
Navigate to Wallet → Deposit. Withdrawals are processed within 24 hours to your registered method.
Change leverage settings
Adjust per-instrument leverage in account settings. Higher leverage increases risk — use responsibly.
Set stop loss & take profit
Attach SL/TP when placing orders or edit open positions from the positions panel.
Install mobile app
Download from App Store or Google Play. Log in with the same credentials — positions sync instantly.
Still need assistance?
Our support specialists are available around the clock to help with account issues, platform questions, and trading enquiries. Average first response time under 5 minutes during peak hours.
- mailtrade@zynexbroker.com
- call+1 (800) 555-0199
- schedule24/7 support · Multi-language