Help that answers
when markets move.
Guides, FAQs and a desk that responds — so you spend less time searching and more time trading.
Help center
Everything you need to trade with confidence — in one place.
Answersthat land.
Guides and FAQs written for traders — deposits, platforms, funded rules, withdrawals.
Browse FAQ
Humans onthe line.
Live chat and email when markets are open. Real desk, not a ticket black hole.
Contact desk
Start inminutes.
Open an account, verify, fund and place your first ticket with a clear path.
Getting started
Platformhelp.
Charts, orders, mobile sync and funded dashboards — covered in plain language.
View platforms
Fundingclarity.
Account tiers, deposit boosts and phase rules explained without the fine-print fog.
Account types
Alwaysreachable.
24/5 coverage aligned to market hours — so questions do not wait for Monday.
Talk to us
Reach the desk
Four ways in.
One clear answer.
Pick the channel that fits.
Fast questions belong in chat. Complex ones go to email. Everything else starts in the knowledge base.
01
Live chat
Real-time help while markets are open — order issues, funding, platform questions.
Start chat → 02Email desk
Detailed tickets with screenshots and account context — tracked to resolution.
Email us → 0324/5 coverage
Support aligned to trading hours so you are never waiting on a weekend queue alone.
Contact hours → 04FAQ library
Self-serve answers on deposits, withdrawals, funded rules and platform setup.
Open FAQ →Zynex · Support
A desk that still answers — when the tape is moving.
Whether you need a quick platform tip or a funding walkthrough, support sits on the same stack as the trading desk.
Contact support →Getting started
From signup to first ticket.
01
Create your account
Open a live or demo profile in minutes — email verification starts the path.
02
Complete verification
Upload ID and proof of address so funding and withdrawals stay unlocked.
03
Fund & choose a plan
Deposit, pick an account tier, and apply any available deposit boost.
04
Trade with clarity
Launch the platform, set risk, and place tickets with the desk behind you.
Popular questions
Straight answers.
What is a CFD?
GeneralA Contract for Difference (CFD) allows you to speculate on price movements without owning the underlying asset. You can profit from both rising and falling markets.
Is Zynex regulated?
GeneralZynex operates under strict regulatory frameworks. Client funds are held in segregated accounts with tier-1 banking partners.
What leverage is available?
TradingLeverage varies by instrument, up to 1:500 on major forex pairs. Higher leverage increases both potential profits and losses.
What are the trading hours?
TradingForex CFDs trade 24/5. Indices and commodities follow their respective exchange hours. Crypto CFDs are available 24/7.
How do I deposit funds?
Account & FundingWe support bank transfer, credit/debit cards, and major e-wallets. Deposits are typically credited within minutes for card payments.
How long do withdrawals take?
Account & FundingWithdrawal requests are processed within 24 hours. Bank transfers may take 1-3 business days depending on your provider.
Quick links
Jump into the product pages.
01
Platforms
Web, mobile and desktop — how the stack stays synced.
02
Account types
Compare funding plans and trading conditions.
03
Funded programs
Phase track, instant capital and payout rules.
04
Deposit bonus
How boosts apply to live balance.
* Typical reply times apply during market hours and may vary by channel and volume.