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A searchable knowledge base built from real desk tickets — funding, platforms, funded rules and account admin, answered once and kept current.
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Six areas cover most of what lands in the inbox.
Deposits& withdrawals.
Funding methods, processing windows, payout status and what to do when a transfer stalls.
Read answers
Platformquestions.
Charts, order entry, mobile sync and session times across the web and desktop terminals.
View platforms
Fundedprogram rules.
Phase targets, drawdown limits, payout splits and exactly what breaches an evaluation.
Funded programs
Accounttypes & tiers.
Spreads, leverage, minimums and which plan fits the way you actually trade.
Compare plans
Security& access.
Two-factor setup, device sessions, password recovery and how client funds are held.
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Gettingstarted.
Registration, verification documents, first deposit and placing your opening ticket.
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Zynex · FAQ
If it matters to your money, it belongs in writing.
Rules, fees and timelines are published here first — no hidden terms, no answers that only exist inside a chat window.
Visit help center →Every answer
The full library, in plain language.
01 · 2 articles
General
What is a CFD?
A Contract for Difference (CFD) allows you to speculate on price movements without owning the underlying asset. You can profit from both rising and falling markets.
Is Zynex regulated?
Zynex operates under strict regulatory frameworks. Client funds are held in segregated accounts with tier-1 banking partners.
02 · 2 articles
Trading
What leverage is available?
Leverage varies by instrument, up to 1:500 on major forex pairs. Higher leverage increases both potential profits and losses.
What are the trading hours?
Forex CFDs trade 24/5. Indices and commodities follow their respective exchange hours. Crypto CFDs are available 24/7.
03 · 2 articles
Account & Funding
How do I deposit funds?
We support bank transfer, credit/debit cards, and major e-wallets. Deposits are typically credited within minutes for card payments.
How long do withdrawals take?
Withdrawal requests are processed within 24 hours. Bank transfers may take 1-3 business days depending on your provider.
Did not find it?
The desk answers account-specific questions directly — deposits in flight, verification holds, platform errors or funded evaluation reviews.
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The pages behind the answers.
01
Account types
Spreads, leverage and minimums for every tier.
02
Funded programs
Evaluation phases, drawdown rules and payout terms.
03
Platforms
How the web, desktop and mobile terminals stay in sync.
04
Markets & CFDs
Instrument coverage, sessions and contract specifications.
05
Help center
Guides, channel hours and getting-started walkthroughs.
* Typical reply times apply during market hours and vary by channel and volume. Answers here are general information, not personal advice — account terms in your client portal take precedence.