We're here when
you need the desk.
Send one message and get a clear answer — routed to the specialist who owns your question, not a queue that loops back to you.
What can we help with?
Pick the topic and your message lands with the right specialist.
Accounthelp.
Verification, profile changes, login recovery and security questions handled by the desk.
Get account help
Fundingquestions.
Deposits, withdrawals, payment rails and timing — including boosts applied to live balance.
Deposit bonus
Tradingsupport.
Orders, leverage, spreads, margin and platform behaviour explained without the jargon.
Explore CFDs
Partnershipenquiries.
Institutional mandates, prime access, white-label deployments and API connectivity.
Institutional
Technicalissues.
Platform errors, chart problems, mobile sync and anything that blocks a ticket.
Help center
Affiliateprogramme.
Commission structures, tracking links, payout schedules and partner onboarding.
Affiliate program
Reach us
Every route
reaches a human.
Pick what fits the question.
Urgent access issues belong on the phone. Documents and account detail go to email. Everything else usually already has an answer in the help center.
01
Email the desk
Detailed questions, documents and account context — tracked through to resolution.
trade@zynexbroker.com Send an email →
02
03
Registered office
Correspondence and documents can be sent to our registered business address.
Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint LuciaHelp center
Self-serve guides and FAQs on funding, platforms, funded rules and account types.
Guides & FAQs Browse articles →Zynex · Contact
One message in. One clear answer back.
Include your account reference, the platform you were on, and a screenshot if something failed — it usually turns a two-day thread into one reply.
Send a message →Get in touch
Send us a message.
Fill in the form and your enquiry is tagged by topic and routed to the team that owns it. The more context you give — account ID, platform, error text — the faster it resolves.
Account & verification
KYC documents, profile updates, login and security.
Deposits & withdrawals
Funding methods, processing times and payout status.
Trading & platform
Orders, leverage, spreads, charts and mobile sync.
Partnership / institutional
Prime access, API connectivity, white label and IB terms.
Desk hours
Monday to Friday, 24 hours across global market sessions. Weekend email monitoring stays on for urgent account-security matters.
Message the desk
Typical first reply in under four hours during market sessions.
Before you write
Many answers are already written down.
FAQ library
Verification, funding, platform and funded-programme answers.
Browse FAQs →
Help center
Step-by-step guides written for traders, not for lawyers.
Open guides →
Account types
Compare tiers, spreads, leverage and what each plan includes.
Compare plans →
CFD trading
Contract specs, margin mechanics and how positions settle.
Explore CFDs →
Contact FAQ
Straight answers.
How quickly will I get a reply?
Most enquiries receive a first reply in under four hours during market sessions. Account-security matters are prioritised and monitored over the weekend.
What should I include in my message?
Your account reference, the platform you were using, the exact time of the issue, and a screenshot or error text. That context usually removes an entire round of follow-up questions.
Can I talk to someone about a partnership?
Yes — select the partnership topic in the form, or head to the institutional page for prime, API and white-label detail before you write in.
Do you offer support in other languages?
The desk operates in English, with additional language coverage during selected sessions. Write in whichever language you prefer and we will route it accordingly.
Where to go next
Explore Zynex.
* Reply times and language coverage apply during market hours and may vary by topic and volume.